Refund policy

 

Return and Refund Policy for Oh Dayang Batik Accessories:

  • Eligibility for Returns:

    • Handmade accessories purchased directly from Oh Dayang are eligible for return only if they arrive with damages that affect the usability of the product.
    • Returns for reasons other than damages affecting usability, such as change of mind or dissatisfaction with color, design, or style, are not accepted due to the unique nature of handmade products.

  • Initiating a Return:

    • If your handmade accessories purchased directly from Oh Dayang arrive with damages affecting their usability, please contact our customer service team at hello@ohdayang.com within 30 days of receiving your order.
    • Provide your order number and clear photos showcasing the damages. Our team will assess the issue and guide you through the return process if applicable.

  • Return Shipping:

    • If the return is approved due to damages affecting usability, customers are responsible for the initial shipping cost for the return.
    • Upon receiving the damaged earrings and verifying the usability-impairing damages, we will reimburse the shipping cost incurred for the return along with the refund for the product/ or exchange (if eligible).
    • Please retain a copy of the shipping receipt for reimbursement purposes.

  • Refund Process:

    • Upon receiving the damaged item and verifying the usability-impairing damages, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 14 - 30 business days for the refund to reflect in your account, depending on your payment provider.

  • Exchanges:

    • We do not offer direct exchanges for handmade items. If your items arrive with damages affecting their usability and you wish to receive a replacement, please follow the return process outlined above, and a new order will need to be placed for the replacement item.

  • Discounted Items:

    • Earrings purchased at a discounted price are considered final sale and are not eligible for returns, refunds, or exchanges.

  • Items Purchased at Pop-Up Stores/Stockists:

    • Earrings purchased at pop-up stores or through stockists are considered final sale and are not eligible for returns or exchanges. Please refer to the return policy of the respective pop-up store or stockist for any inquiries regarding purchases made through them.
  • Cancellation: 
    • No cancellation is allowed after an order has been placed.

  • Additional Information:

    • Our return and refund policy applies exclusively to purchases made directly through Oh Dayang [DAYANG M. ENTERPRISE (LA0020472-T)].
    • Oh Dayang reserves the right to refuse returns that do not meet the criteria for damages affecting usability or if the earrings show signs of wear or damage not caused by transit.

By purchasing handmade batik accessories from Oh Dayang, you agree to adhere to the terms specified in this Return and Refund Policy. Should you have any inquiries or concerns regarding your purchase, please do not hesitate to contact us. We are dedicated to ensuring your satisfaction with our products and services.